Terms and Conditions

1.1 Electronic Agreement Execution

Your continued use of the Site after the Effective Date constitutes explicit electronic acceptance of this Agreement. You affirm that you have read, understood, and voluntarily consent to all provisions herein. Electronic signatures and conduct on the Site satisfy all requirements for written consent under Canadian law.

1.2 Age and Jurisdictional Eligibility

You must be at least nineteen (19) years of age to register an account, irrespective of provincial minimum ages (eighteen in Alberta, Manitoba, and Quebec), as Casino Rewards maintains a uniform national standard. You warrant that you are not resident in any jurisdiction where online gaming is prohibited, including but not limited to: the United States of America, France, Spain, Italy, Turkey, and any province of Canada where such activities violate local statutes. Provincial residency verification is mandatory prior to account activation.

1.3 Account Registration Restrictions

1.3.1 Single Account Policy

Only one (1) active account per natural person, household, IP address, or shared device is permitted. Multiple accounts will be frozen pending investigation, with all balances forfeited upon confirmation of violation.

1.3.2 Corporate and Trust Accounts

Accounts registered to corporations, partnerships, trusts, or other legal entities are strictly prohibited unless expressly authorized in writing by Casino Rewards compliance department.

1.3.3 Professional Restrictions

Employees, directors, officers, or agents of Casino Rewards, its affiliates, or service providers, together with their immediate family members residing in the same household, are ineligible to register accounts.

2.1 Mandatory Verification Procedures

Pursuant to the PCMLTFA and FINTRAC requirements, all accounts must undergo rigorous identity and source of funds verification prior to processing withdrawals exceeding $2,000 CAD cumulative. Failure to provide requested documentation within fourteen (14) calendar days results in account suspension.

2.2 Identity Verification Requirements

2.2.1 Primary Identification Documents

Acceptable primary identification includes only:

• Valid Canadian passport (machine-readable zone intact)
• Provincial/territorial driver’s licence (enhanced or standard with photo)
• Permanent Resident card (issued within last ten years)
• Canadian citizenship certificate (with photo)

2.2.2 Secondary Verification Documents

Proof of residential address must be provided via one (1) of the following documents, dated within ninety (90) days of submission:

• Bank statement from a Schedule I Canadian bank
• Utility bill (hydro, gas, water) from a regulated Canadian utility provider
• Property tax assessment notice from a municipal authority
• Government-issued correspondence (Canada Revenue Agency, Service Canada)

2.3 Source of Funds (SOF) and Source of Wealth (SOW) Verification

2.3.1 Threshold Triggers

SOF/SOW verification is mandatory for:

• Single deposits exceeding $10,000 CAD
• Cumulative deposits exceeding $25,000 CAD within thirty (30) days
• Withdrawal requests exceeding $15,000 CAD

2.3.2 Acceptable Documentation

Permissible SOF/SOW documentation includes:

• Recent payslips from Canadian employer (last three months)
• Notice of Assessment from Canada Revenue Agency (current tax year)
• Bank statements demonstrating consistent income patterns (last six months)
• Real estate purchase agreements registered with provincial land titles offices
• Investment portfolio statements from IIROC-regulated dealers

2.4 Politically Exposed Persons (PEPs) and Sanctions Screening

Enhanced due diligence applies to all clients identified as domestic or foreign PEPs under FINTRAC guidelines. Accounts linked to individuals or entities appearing on the Consolidated Canadian Autonomous Sanctions List are immediately frozen and reported to FINTRAC within twenty-four (24) hours.

3.1 Currency and Payment Methods

All transactions are processed exclusively in Canadian Dollars (CAD). Casino Rewards accepts the following verified payment methods:

• Interac e-Transfer (maximum $10,000 per transaction)
• Interac Online (real-time verification required)
• iDebit (institutional verification mandatory)
• Instadebit (pre-authorized debit agreements required)
• Visa/Mastercard credit/debit cards issued by Canadian financial institutions (3DS verification compulsory)

3.2 Deposit Processing and Security

All deposits are subject to pre-authorization holds by issuing financial institutions. Third-party deposits are strictly prohibited; funds must originate from accounts held in the registered account holder’s legal name. Discrepancies between depositor name and account registration result in immediate fund reversal and account review.

3.3 Withdrawal Processing Framework

3.3.1 Mandatory Verification Completion

No withdrawals are processed until KYC/AML verification is fully completed to Casino Rewards’ satisfaction.

3.3.2 Withdrawal Limits and Timelines

• Standard processing time: 48–72 business hours post-verification
• Weekly withdrawal limit: $20,000 CAD
• Monthly withdrawal limit: $50,000 CAD
• VIP tier exceptions require written approval from Chief Compliance Officer

3.3.3 Source of Funds Reconciliation

Withdrawn amounts exceeding total deposited funds must be reconciled with documented gaming winnings. Unreconciled excesses trigger PCMLTFA reporting obligations to FINTRAC.

4.1 Bonus Eligibility and Acceptance

All promotional offers require explicit opt-in acceptance. Bonuses are void where prohibited by provincial gaming authorities. Casino Rewards reserves the right to modify or cancel promotions without notice, with prior commitments honoured.

4.2 Wagering Requirements Structure

4.2.1 Standard Play-Through Requirements

All bonuses carry a minimum thirty-five (35x) wagering requirement on bonus amount before withdrawal eligibility.

4.2.2 Game Contribution Weightings

• Slots (excluding progressives): 100% contribution
• Progressive jackpot slots: 10% contribution
• Blackjack, Roulette, Baccarat: 15% contribution
• Video Poker: 20% contribution
• Live Dealer games: 10% contribution

4.2.3 Maximum Bet Restrictions

While bonus funds are active, maximum bet per spin/hand is limited to $5.00 CAD. Exceeding this limit voids all winnings derived from bonus funds.

4.3 Bonus Forfeiture Conditions

Bonuses are automatically forfeited upon:

• Account dormancy exceeding thirty (30) days
• Initiation of withdrawal requests prior to wagering completion
• Detection of bonus abuse patterns through algorithmic monitoring
• Use of prohibited strategies (martingale, doubling systems on restricted games)

5.1 Account Manipulation and Collusion

5.1.1 Multiple Account Violations

Creation of multiple accounts to exploit bonuses or circumvent geographical restrictions constitutes fraudulent misrepresentation under the Criminal Code, section 380.

5.1.2 Chip Dumping and Collusion

Transferring funds between accounts to create artificial win/loss patterns is prohibited. All multiplayer games are monitored for collusion patterns using AI behavioural analysis.

5.2 Technical Violations

5.2.1 VPN/Proxy Usage

Masking geographical location through VPN services, proxy servers, or TOR networks violates the Criminal Code’s provisions on gaming offences. Detected violations result in immediate account termination and forfeiture of all funds.

5.2.2 Software Manipulation

Use of bots, scripts, or automated play software violates our software licence agreement. Violators are liable for triple the value of manipulated winnings as liquidated damages.

5.3 Payment Fraud and Chargebacks

Initiating chargebacks or payment reversals after confirming receipt of gaming services constitutes fraud under section 380 of the Criminal Code. All such instances are reported to financial institutions and law enforcement authorities. Accounts involved in chargebacks are permanently closed with zero balance retention.

6.1 Self-Exclusion and Time-Out Protocols

6.1.1 Cooling-Off Periods

Temporary self-exclusion periods of twenty-four (24) hours, seven (7) days, or thirty (30) days are enforceable immediately upon request.

6.1.2 Permanent Self-Exclusion

Voluntary permanent exclusion requires notarized affidavit submission. Reinstatement requires six-month cooling period and psychiatric evaluation at player’s expense.

6.2 Problem Gambling Resources

Casino Rewards partners exclusively with Canadian-certified gambling support organizations:

• ConnexOntario (1-866-531-2600) for Ontario residents
• BC Responsible & Problem Gambling Service (1-888-795-6111) for British Columbia
• Gambling Therapy Canada (1-800-465-0388) national service

All support specialists are certified under the Canadian Responsible Gambling Certification Program.

7.1 PIPEDA Compliance Framework

Personal information collection, use, and disclosure comply strictly with PIPEDA Schedule 1 principles. Data is retained only as long as necessary for identified purposes or as required by law, with maximum retention period of seven (7) years post-account closure.

7.2 Cross-Border Data Transfers

Personal information may be processed in Kahnawake (Quebec) or Malta under standard contractual clauses approved by the Office of the Privacy Commissioner of Canada. No data is transferred to jurisdictions without equivalent privacy protections.

7.3 Data Subject Rights

Canadian residents may exercise rights to:

• Access personal information held by Casino Rewards
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• File complaints with the Privacy Commissioner of Canada

All requests must be submitted in writing to [email protected] with government-issued photo identification.

8.1 Dormancy Classification

Accounts with no login activity for ninety (90) consecutive days are classified as dormant. Dormant accounts incur administrative fees of $10.00 CAD monthly, deducted from account balance until depletion.

8.2 Escheatment Procedures

Balances remaining in dormant accounts after thirty-six (36) months are remitted to the appropriate provincial unclaimed property authority pursuant to provincial escheatment statutes. No interest accrues on dormant balances.

9.1 Technical Service Disclaimers

Casino Rewards disclaims all liability for losses arising from:

• Force majeure events (power outages, telecommunications failures)
• Software malfunctions in third-party games (Microgaming, NetEnt, Evolution Gaming)
• Delays in payment processing by financial intermediaries

Maximum liability for technical failures is limited to the amount of the specific wager affected.

9.2 Player Indemnification Obligations

You agree to indemnify Casino Rewards for all losses, damages, and legal costs arising from:

• Breach of this Agreement
• Violation of applicable gaming laws
• Fraudulent account activity
• Unauthorized access due to compromised login credentials

Indemnification survives account termination indefinitely.

10.1 Jurisdictional Framework

This Agreement is governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

10.2 Mandatory Arbitration Clause

All disputes arising from this Agreement must be resolved through binding arbitration administered by the ADR Institute of Canada under its Commercial Arbitration Rules. Arbitration occurs in Montreal, Quebec, in English language. Class action waivers are enforceable to the fullest extent permitted by law.

10.3 Regulatory Compliance Oversight

Operations are subject to independent auditing by iTech Labs and compliance monitoring by the Kahnawake Gaming Commission (licence #00372). Ontario market operations comply with iGaming Ontario standards under AGCO oversight.

11.1 Amendment Procedures

Material changes to this Agreement require thirty (30) days’ prior notice via email to registered address. Continued use after effective date constitutes acceptance. Non-material changes are effective immediately upon posting.

11.2 Official Communication Channels

All legal notices must be sent to:

Casino Rewards
Attn: Chief Compliance Officer
123 Legal Avenue
Montreal, Quebec H3B 4W8
Email: [email protected]
Support inquiries: [email protected]

12.1 Severability Clause

If any provision is held invalid or unenforceable, the remaining provisions retain full force. Invalid provisions are replaced with legally valid equivalents reflecting original intent.

12.2 Entire Agreement

This Agreement constitutes the entire understanding between parties, superseding all prior representations. Modifications require written consent executed by authorized Casino Rewards officers.

12.3 Waiver Doctrine

Failure to enforce any right under this Agreement does not constitute waiver of that right. All waivers must be explicit and in writing.